Mastercard World Black Edition Credit Card

The following monthly service fees are applied for card accounts

• Visa Plus ATM card - Free
• ArCa Classic Card - Free
• Mastercard Standard Flexi Card - Free
• Mastercard Standard Card - AMD 1,000 monthly or AMD 12,000 per annum
• Mastercard Gold Card - AMD 1,500 monthly or AMD 18,000 per annum
• Mastercard Platinum Card - AMD 3,000 monthly or AMD 36,000 per annum
• Mastercard World Black Edition Card - AMD 5,000 monthly or AMD 60,000 per annum

The following nominal rates are applied for credit cards on yearly basis:

• Visa Plus ATM card - N/A
• ArCa Classic Card - 18% (annual Percentage Rate - starting from 19,56%)
• Mastercard Standard Flexi Card - 15% (annual Percentage Rate - starting from 16,08%)
• Mastercard Standard Card -18% (annual Percentage Rate - starting from 21,01%)
• Mastercard Gold Card - 18% (annual Percentage Rate - starting from 20,28%)
• Mastercard Platinum Card - 18% (annual Percentage Rate - starting from 20,43%)
• Mastercard World Black Edition Card - 18% (annual Percentage Rate - starting from 19,98%)

In the event the Card is lost or stolen/compromised, you must immediately report the occurrence to the Bank or ArCa Processing Centre. Loss may be reported by any means.

Credit Card Support Hotline:

For local calls: +374 (60) 655 505 

For International calls: +1 (636) 722 71 11

In the event the card is retained, you must immediately report to the Bank or ArCa Processing Centre.

You may report by any means.

Support Hotline:

For local calls: +374 (60) 655 505 

For International calls: +1 (636) 722 71 11

To receive the retained card back and details in this regard, please contact the Bank or you will be contacted by the Bank staff.

The retained card shall be returned to you within the following terms:

• If the ATM is on the premises of our head office or any of the branches, you can collect the card from head office or branch where the ATM is within 1 (one) business day

• If the ATM is situated elsewhere, the card will be delivered to the branch of your choice within 3 (three) business days

• If your card has been retained by the ATM of another local bank, we will return it to you within 1 (one) business day following the day of receipt by the Bank

• If the ATM is located outside Armenia, you may receive the card in accordance with the terms and conditions of the financial institution to which the ATM belongs.

If the card has been temporarily blocked due to Fraud Monitoring suspicious transaction notice or based on customer request card is subject to be activated upon received confirmation of the subject transaction being genuine and authorized by the customer. Card unblock instruction may be reported by Phone Banking services or by visiting the Bank's branch, and based on your instruction the Card will be immediately unblocked. If the instruction is reported by Internet Banking service, the Card will be unblocked within two banking days.

The following credit limits apply:

• ArCa Classic Card - Minimum AMD 100,000 Maximum AMD 500,000
• Mastercard Standard Flexi Card - Minimum AMD 100,000 Maximum AMD 1,000,000
• Mastercard Standard Card - Minimum AMD 350,000 Maximum AMD 1,000,000
• Mastercard Gold Card - Minimum AMD 500,000 Maximum AMD 3,000,000
• Mastercard Platinum Card - Minimum AMD 1,000,000 Maximum AMD 5,000,000
• Mastercard World Black Edition Card - Minimum AMD 1,000,000 Maximum AMD 5,000,000

When making a payment with your HSBC Bank Armenia Mastercard card online, you will need to enter your card details, after which the system will redirect you to a new page where you will have your mobile number prepopulated. After confirming the Mobile number, you will receive the secure code for transaction authorization via SMS and should enter it into the required field. The transaction will be approved when you enter the valid code, otherwise it will get rejected.

The Customer must activate the card prior to use. The activation may be carried out in branches or by contacting the Bank at +374 60 655 000 phone number. The activation based on the instruction of the Customer is carried out immediately upon acceptance of the instruction. If the Customer receives the Card in the branch and does not provide a Card activation instruction, the Card will be activated within one business day period at maximum. If the Card is received through postal service, the Card activation may only be carried out based on a Customer instruction. Applicable for credit cards only.

• Card should be reissued when current plastic is damaged, customer forgets pin code, embossing name changes or early renewal is required.
• Card must be replaced when the old one was lost/stolen/compromised or never received, or other special reason advised by customer.
  
• Card reissue instruction due to card malfunction, pin change, or embossing name change must be given at branches, as upon receiving of subject instructions the old plastic should be picked up and destroyed by branch representatives. For all other cases old plastic should be picked up and destroyed on best effort.
  
• Card replacement and early renewal instructions can be submitted through Internet banking and Telephone banking services.
  
• Cards will be replaced/ reissued within 3-5 working days or 7 working days, if the instruction is given via Internet Banking service.
  

In case of Card closure request available credit balance will be provided to customer or transferred to his/her account. Whenever credit balance is to be transferred to customer’s account due to card closure, encashment fee should not be applied.

Card account closure fee is not applicable.

Card approval criteria

• Documented and stable income, which corresponds to the minimum set requirements for a particular card type.
• Good credit history, with number of overdue days for all loans during the recent 12 months not exceeding maximum threshold set by the Bank.
• Full document set required for the card approving process.
  
  

Card declination criteria

• Insufficient funds for servicing the card product, or undocumented income.
• Information that the card will not be used for designated purpose.
• Incorrect and incomplete information provision as part of the card process.
• Bad credit history, with number of overdue days for all loans during the recent 12 months not exceeding maximum threshold set by the Bank.
• Customer age does not meet the age related criteria for the specific product type.

Card account can be opened, only if savings or current account already exists. You can familiarize yourself with the list of required documents for account opening, as well as account opening and closing procedures on respective accounts pages.

You're eligible to apply for a credit card if you're RA Resident and meet the minimum criteria for salaried and non-salaried account holders.

Armenian Residents are persons with minimum 1 year of residence in Armenia proven by respective documents.

Salaried account holder criteria

You must have:

• an account with us or another bank
• at least 3 months employment with a current employer with respective proof of salary transfers
• a net monthly salary of at least AMD 50,000 (Customer’s overall monthly income should not be less than AMD 100,000). In case you don't have account with us your net monthly salary must be at least AMD 150,000.

Your salary should be transferred to your account after card provision (in case if prior salary transfer is not required by us) in case payroll terms with HSBC are considered during the assessment.
 

Non-salaried account holder criteria

You must have a satisfactory banking relationship with us or other local banks for a period of 3 months and more, and the last 3 months average monthly balance and average balance of the last month have been at least:

• AMD 100,000 (or equivalent in foreign currency) if your account is with us
• AMD 250,000 (or equivalent in foreign currency) if you account is with another local bank
  

Salaried account holders

For bank customers and other banks account holders - up to 4 times of net monthly salary

Non-salaried account holders

Bank account holders - up to 4 times of the lower of last 3 months average monthly balance and average monthly balance of the last month.

Other banks’ account holders - up to 2 times of the lower of last 3 months average monthly balance and average monthly balance of the last month.

Important notes

Credit card limit may vary from AMD 100,000 up to AMD 5,000,000

The loan amount will be decreased by the existing unsecured credit facility outstanding amount

The ratio of overall monthly loan payments to net monthly income cannot exceed 60% if net monthly income is less than AMD 700,000 and 70%, if net monthly income is greater than or equal to AMD 700,000

The Bank makes the decision on provision of credit card at its discretion taking into consideration the conformity of the credit card application to the announced requirements as well as evaluating such essential factors as the creditworthiness of the applicant, any overdue payments and other factors.

• Inform the Bank about the dates of your travel and the countries, where you intend to use your card(s). You can provide this information to the Bank via Online or Phone banking services or by approaching any of the Bank’s branches.

• Ensure, that you have provided your up to date contact details to the Bank before traveling abroad, particularly your mobile phone number and email address.

• Register for our Online or Phone banking services and make sure, that you remember your passwords created for those services to get card(s) related information or to submit card(s) blocking/unblocking instructions to the Bank.

• Follow the security rules for using ATM and credit cards, which are presented with the following link: Security Rules | Credit Cards & ATMs - HSBC AM.