Customer Rights

Dear Customer,

We would like to inform that you are welcome to receive the following information about “HSBC Bank Armenia” CJSC:

1. Information and copies of documents stipulated in the subsection 3 of article 20 and subsection 2 of article 43 of Republic of Armenia Law on Banks and Banking Activity, particularly:

• Last annual and quarterly financial statements, as well as the copy of the independent audit report,
• Statement about annual general meeting of the Bank,
• Copies of resolutions on payment of dividends by the Bank and the copy of Dividend policy,
• Information on persons having significant participation in the Bank,
• Information on Board members and members of executive body of the Bank,
• Copies of the registration certificate and the Charter of the Bank,
• Other information stipulated by the law.

2. Information and copies of documents stipulated in the article 65 of Republic of Armenia Law on Security Market.

Please address your requests to Customer Service Department.

The requested information and copies of documents will be provided within three business days. A charge of AMD 50 per page shall be applied for providing the copies of documents.

If you would like to present a written complaint to us, please submit it via our online complaint form.

You can also download a printable version of this form and hand it in to a member of staff at your local branch, or you can send it via post mail. Please follow the steps mentioned in What to do if you have a complaint (PDF) document.

You may also reach out to the Financial System Mediator, if some conditions are met.