Important Notices

The terms and conditions of electronic communication and for carrying out banking transactions of HSBC Bank Armenia cjsc (hereinafter also Terms & Conditions) set forth herein stipulate the terms and procedure of carrying out transactions and communication by the customers of the bank via Internet (hereinafter the Service or Online Banking Service). The pronouns “we”, “us” refer to the Bank, and the pronouns “you”, “your” refer to the Customer in these Terms & Conditions.

Before accessing the bank's service, the customer must carefully read these service terms. If the customer disagrees, he/she must not use the service. The customer accepts that starting and continuing to use the service means and shall be considered by the bank as an unreserved acceptance by the customer of these terms.

The below terms are used with the following meaning.

• “Account Holder” means the person who has an account at the Bank in his/her own name and has subscribed online for Online Banking and Mobile Banking Services
• “Online Banking” service means the bank’s Online Banking service. It is an online system that allows the customer to make safe online transactions and receive information through bank's secured site
• “Security Device” (token device) means an electronic device provided to customer at branch and used to generate the security code for online banking system
• “Digital Secure Key” means the feature that is available through HSBC Armenia Mobile App which allows an Account Holder to generate a Secure Key Code to access Online Banking and Mobile Banking Services. Security Device and Digital Secure Key are mutually exclusive
• “PIN code of Security device” means 4-8 digit PIN code the customer sets up during Security Device activation, which is required to generate a Security Code
• “PIN code of Digital Secure Key” means 6 digit PIN code used by customer for Security Code generation through Digital Secure Key
• “Security Code” means a one-time security code generated by security device or Digital Secure Key being changed every time the user wants to log on or to make transactions
• “Password” means a password created by the customer during the registration for online banking which is required to set up the mobile banking app or activate Security Device
• "Credit Card Payments" means a payment you make to bank’s credit cards beneficiaries
• "HSBC Group" means (1) HSBC Holdings plc and any entity which from time to time is a subsidiary of HSBC Holdings plc including HSBC Bank Armenia cjsc and its subsidiaries and/or associate companies; (2) any entity over which from time to time any of the entities defined in paragraph (1) of this definition either directly or indirectly exercises management control, even though it may own less than fifty percent (50%) of the shares; and (3) any entity otherwise notified by us from time to time
• "Transfers" means any transfer customer makes to another HSBC Bank Armenia account, account in any other bank in Armenia or other country/region (including a joint account)

The list of transactions and information available via the online banking service can be found on our public website via the following link and may be changed from time to time with a prior notice to the customer via the bank's web-page or through any branch.

The service offered to the customer shall be governed by these terms, the bank’s “General Terms & Conditions for the Operation of Customer Bank Accounts, Bank Deposits, Electronic Banking and Other Banking services /for  individuals, including sole entrepreneurs” (General Terms), the bank’s “Card Products Terms and Conditions” and other applicable terms and conditions of the bank.

Note: In the payment orders the information on transactions processed via online banking, including transaction purpose and narrative, beneficiary details are inputted and recorded in English, Armenian or Russian using English alphabetic characters. 

The customer must have an operative bank account with the bank.

During the service registration process, the customer selects a personal username, which is a unique code forming the customer's identity for his/her login to the service. Once the customer selects a personal username a personal page is created in the bank's web server containing all the personal data relating to the customer, which is necessary to use the service and to which only the customer has access.

Once the customer's personal page is created, the customer will create a Password, select a security question from the list of questions available on the personal page and fill out a corresponding answer․

Customer needs to activate the Digital Secure Key or Security Device in order to have access to digital banking service.

If Customer is a user of the Mobile Banking App, he/she must activate the Digital Secure Key through the Mobile Banking App. Once he/she has activated Digital Secure Key on Mobile Banking App, the Security Device will not be available for use anymore.

If customer is a user of the Mobile Banking App, and does not activate the Digital Secure Key, he/she will not be able to use Mobile Banking App until Digital Secure Key activation. However, the access to Online Banking service will still be available.

If a Security Device has been sent for customer, he/she has 30 calendar days from the date that the Security Device was requested to activate it.

The personal username, Password, security question and corresponding answer (henceforth jointly referred to as Identification and Security Details), combined with the security code (generated through Security device or Digital Secure Key), ensure security of the Service. 

The Digital Secure Key shall be setup by customer together with mobile banking application.

The customer undertakes to use the Security device or Digital Secure Key personally and not to provide it to third parties.

In cases of any failure or malfunction of the Security device the bank is obliged to provide a new device to the customer at the request of the customer. The bank may cancel the customer's security token for security reasons and provide him/her with a new one, whenever it deems this to be necessary. If the customer loses the security device or the device supporting the Digital Secure Key, he/she must immediately notify the bank by phone +374 (60) 655 444 or by visiting a bank branch, including in a written form and request that the security device is cancelled or access to the service is temporarily suspended.

Through the combined use of Identification and Security Details the customer confirms his/her identity, as well as the fact that the request/order of a relevant transaction originated exclusively from him/her. The customer states that submission of requests/orders through the use of Identification and Security details: (a) is equivalent to request/orders signed personally by the customer, and (b) serves as a satisfactory proof for the bank confirming the relevant order/request of the customer. During the usage of the service the requests/orders of the customer on implementation of transactions may be exceptionally submitted via sending secure electronic messages through the use of Identification and Security details. The customer, herewith irrevocably accepts the terms of transactions carried out by the bank based on relevant customer order/request through the aforementioned combined use of Identification and Security details security codes, states that the bank is in no way responsible for the actions and transactions carried out in compliance with these terms and undertakes to keep the bank indemnified from any claims arising therefrom.

The Identification and Security Details are unique, strictly personal and secret. The bank is unable to know the Identification and Security Details selected by the customer. They are selected by the customer when he/she registers for the service, and may be changed only by the customer. The customer acknowledges and is aware that changing the Identification and Security Details regularly is a necessary security measure, which the customer must be sure to implement.

The bank will not contact the customer to request to reveal his/her Identification and Security Details following his/her registration for the service.

The customer undertakes to ensure the safe storage of Identification and Security Details in order to prevent unauthorized access of third parties to that information and the leakage thereof. As soon as customer finds out that his/her Identification and Security Details have leaked or are being used improperly and/or illegally, the customer must immediately change his/her Identification and Security Details himself/herself or request the bank to deactivate these details.

The customer is aware that if three unsuccessful verification attempts are made during the access to the service, the customer's access to the service shall be automatically deactivated for security reasons.  To unlock the access to online banking the customer should follow the instructions presented by the bank.

If the customer does not remember the mobile banking password, security question and answer, he/she may submit a request for a new Identification and Security Details on the bank's website. In order to activate new Identification and Security Details and use the online and mobile banking services with these details, the customer must make a confirmation via telephone +374 (60) 655 444, if he/she is subscribed for Phone Banking services or through any bank branch.

The customer is obliged to install the latest and updated versions of programs/software, operating systems and antivirus applications and related data and PC protection software (anti-spyware, firewalls and more). The bank shall have no liability whatsoever for any equipment or software provided to the customer by any party not controlled by the bank in connection with the service.

The customer is aware of the fact and risk that, the transmission of data through Internet may entail risks of malicious interception or distortion of the customer's codes or details, submission of orders by unauthorized third parties as a consequence of unauthorized access to the customer’s computer programs, of the distraction or distortion of the content of customer’s orders/requests and other information he/she received through the service and that he/she fully undertakes these risks.

The bank cannot guarantee the absence of computer viruses and is not responsible if such viruses cause any loss of equipment, software, files or any other loss to the customer.

Due to security considerations it is necessary to log out from online banking service clicking on “Exit” and not close the browser window prior to visiting other web-sites. The bank uses Secure Socket Layers (SSL), which provide a high level security for internet communications. SSL provides encrypted communication channel during the process of using the service encrypting your personal information from the moment it leaves your computer and ensuring that no one else can read it. Depending on your browser setting, when using the service a pop-up window will appear on the screen of your computer to notify you that you will be entering a secured page.

When you log in to the service you are said to be in a secure session. You know you are in a secure session if the URL address begins with https:// or a padlock symbol appears in the lower right hand corner of your browser.

The customer acknowledges that any failure or breach of security procedures and rules herein may entail risks of breach of information confidentiality, unauthorized implementation of transactions by third parties, distraction or distortion of the content of electronic messages and that the customer may incur loss in the event of such breaches. The bank shall not compensate the losses of the customer suffered as a consequence of such breaches.

The bank shall set a daily limit for transactions carried out by the customer via the service.

The bank may change the transaction limit(s) to be carried out via the service for security reasons with a written notice, including in electronic version, or making a telephone call to the customer.

The increase/decrease of transactions daily limit may be carried out based on customer’s request sent via Secure Message Inbox provided via the service - within 2 business days.

The bank may also restrict at its discretion the customer’s access to the services provided through online banking service, as well as change the deadlines of provision of services and submission of customer's orders/instructions via online banking system with a prior notice to the customer through the bank's web-page.

If the customer provides loan payment instruction via the service before 17:00 on bank’s working days - from Monday till Friday, it will be processed the same day. If the customer gives loan payment instruction via the service after 17:00 on bank’s working days- from Monday till Friday, as well as on Saturday or on non- working days, it will be processed on next working day after submission of the instruction.

The requests for information received via the service will be responded within 2 business days upon receipt of secure message from customer.

The bank reserves the right to reject processing of customer requests/orders on implementation of transactions in cases and in the manner defined in RA legal acts and/or the bank’s General Terms by notifying the customer within two working days after the receipt of requests/orders.

The messages sent via Secure Message Inbox received with “Complaint” subject will be reverted to within 1 business day.

USD and EUR payment instructions to other local banks will be processed within the timeframe mentioned in the respective message.

The customer ensures that the bank account(s) opened via the service are in compliance with his/her residency status. In case of a change in the customer’s residency status the customer is obliged to properly update his/her personal details (by visiting the bank or in a written form).

If the customer opens a Term Deposit Account in foreign currency through the service and wants to receive the deposit interest amounts in AMD, the customer is obliged to open an AMD account.

The customer is entitled to receive information (including account statements) stipulated in the law related to the accounts opened through the service in the manner agreed with the bank.

The customer acknowledges that the software necessary for the Service is owned by the bank: in cases of copying, imitation or manipulation of the software by the Customer the Bank reserves its rights for the rectification of any loss it may incur.

The customer must notify the bank of any change in his/her personal details, mailing addresses and contact numbers.                                                         

The customer is entitled to request the temporary suspension of access through the service and the reactivation of access. In cases of receiving a request for temporary suspension of access to the service, the bank shall process such requests as soon as possible, maximum within 2 business days following this request․ Service reactivation request will be processed maximum within 5 business days following the customer’s request.

If the customer does not use the service for twenty four (24) months, the bank shall be entitled to suspend customer’s access to the service.

The customer undertakes the obligation to enter accurate, complete and clear orders. He/she shall keep and meticulously update his/her registration information so that this shall be kept true, accurate, valid, up-to-date and complete.

The customer acknowledges and agrees that transactions on the bases of the customer’s orders/requests shall be carried out within the deadlines specified for such transactions by the bank.

The customer is liable for any loss incurred by the bank due to a breach of these terms.

The customer must refrain from using the service in the manner which is not in compliance with these Terms-such as the linking of the bank's website with a third-party website, with the bank otherwise being entitled to rectification of any losses incurred and to compensation.

The customer accepts that the use of the web pages on the bank's website has the sole purpose of carrying out financial transactions and receipt of information by the former. Therefore, the customer must refrain from any action aimed at the reverse engineering or reconstruction of the source code or software found on the bank's website or at the customer's unauthorized access to any service, software system of a stand-alone computer or computer network or any attack on the bank's website and on its systems in general in any way (such as by using mechanical means or automated processes).

The customer hereby states that no transaction that he/she carried out through the service contributed to money laundering and terrorism financing and takes responsibility for the genuineness and legality of his/her transactions. The customer must provide to the bank any supporting documents that may be requested by the bank, the Central Bank of the Republic of Armenia or by any other competent authority.

The bank shall be responsible for uninterrupted operation of the service. The bank does not bear any liability for interruptions/failures of the service, due to events of force majeure, which the bank was not able to predict or prevent. Such circumstances include earthquake, flood, fire, war, civil disorders, strikes, cessation of communication services, actions of state authorities etc., that make the performance of obligations assumed by the bank impossible.

Through the service, the bank may transmit information of inwards sent electronically and automatically to its system by third parties, in the exact form in which this was sent to the bank and bears no responsibility regarding its content.

The bank bears responsibility for the losses of the customer which result from malice aforethought or gross negligence of the Bank during the process of using the service by the customer.

The bank may use small text files stored on the customer's hard disk (cookies), which do not collect any information regarding any document or file in the customer's computer. They are used to facilitate the customer's access for the use of specific bank services, for statistical reasons in order to determine the areas in which the bank's services are useful or for marketing purposes.

The customer may set up his/her browser in such a way that it never accepts cookies. If the customer does not wish to use cookies for his/her identification, he/she cannot have any further access to the services specified herein.

The bank shall take reasonable care to ensure that any information provided to the customer by the online banking service is an accurate reflection of the information contained in its computer systems or where the information is provided by a third party, accurately reflects the information the bank receives from that third party. Due to the nature of the product and circumstances beyond control of the bank, the bank does not warrant that the information provided by the service is accurate or error free. Some of the information available through the service may be identified on the screens or in the user guide as subject to a disclaimer or other provisions. If the customer relies on that information, the customer does so subject to the disclaimer or those provisions.

The customer consents to the collection and processing by the Bank of the personal data related to the customer according to the provisions of the RA legislation and the General Terms, as in force, for the purpose of proper provision of the Services. The customer is aware and gives his/her consent that his/her personal data may be provided also to the bank’s group member companies, as well as to other persons stipulated in General Terms.

If the customer does not agree with the terms of personal data protection provided, he/she must refrain from using the service.

By providing his/her e-mail address, the customer is aware and gives his/her consent that the Bank may regularly send electronic messages at the e-mail address specified by the customer for the purpose of advising the customer on services provided by the bank. The bank has taken all necessary measures for a high level of security and protection of the customer’s data. However, the bank is not responsible if, despite the above due diligence, the confidentiality of customer information is breached due to illegal activities of third parties.

The bank may set fees for using the service in the amount specified in the bank’s Tariff of Charges (for individuals), which may be charged from the relevant accounts of the customer with the bank.

In the case of a change in the fees, the bank shall inform the customer according to RA legislation.

The duration of these terms is indefinite. At any time, the customer may request that his/her access to the service be terminated by sending a written notice via the service or via any bank branch. The bank shall execute the customer's access termination order as soon as possible, maximum by the 8th business day after receiving the order.

The bank reserves the right to suspend or terminate the service's use by the customer without any prior warning, in the following cases: (a) improper use of the service by the customer; (b) breach of any of these terms by the customer or violation of any other customer obligation towards the bank due to a different cause; (c) in case of closure of bank accounts of the customer with the bank, (d) in cases if the customer advises the bank on his/her intention to terminate the service's use in any manner.

The bank does not control the availability, the content, the personal data protection policy, the quality and the completeness of the services of other websites and pages to which it directs users through links, hyperlinks or advertising banners; the bank cannot be considered to approve the content or services of the websites and pages to which it directs users.

These terms may be amended by the bank with a prior notice to the customer through the bank's web-site or branches.

The customer's acceptance of any amendments shall be indisputably deduced if he/she continues to carry out transactions through the Service. The customer agrees that in case of using the service these terms shall apply inclusive of the amendments and changes made thereto at the moment of using the service.

Note: In case of discrepancies between the Armenian and English versions of this page, the Armenian version shall prevail.

HSBC Bank Armenia cjsc (hereinafter the Bank) “Mobile Banking” App terms apply to the App together with:

• the Terms and Conditions that apply to any account or service you can access using this App, including our Terms and conditions of electronic communication and for carrying out banking transactions via internet (Online Banking Terms); and any other Terms and Conditions that apply to products and services used via Mobile Banking

Note: In the payment orders the information on transactions processed via online banking, including transaction purpose and narrative, beneficiary details are inputted and recorded in English, Armenian or Russian using English alphabetic characters.

In the event of a conflict between the App Terms and the Product Terms or Online Banking Terms, the App Terms will apply.

The pronouns “we”, “us” refer to the Bank, and the pronouns “you”, “your” refer to the Customer in these Terms&Conditions.

Only the following people have rights under these App Terms:

• the Customer / you; and
• the Bank / we; and
• the supplier of the mobile or tablet (hereinafter the device) to which you have downloaded the App; and
• the Application store from which you have downloaded the App

In addition you will be able to view the current version of the App Terms within the App via the “Important Information” tab in “Profile” section after you have logged in.

The Bank gives you a license to use the App on a device that you own, control or use, subject to these App Terms and any Usage Rules set out in the Terms of Service of the supplying Application Store.

This license will start when you download the App and log on for the first time and will continue until ended as set out in clauses 7 or 8.2 of this license.

The below terms are used with the following meaning.

"Mobile Banking App" or "App" means the HSBC Armenia Mobile Banking app or any subsequent app/version which can be downloaded to any device which runs an operating systems supported by us, through which you can access some of our Online Banking service.

"Mobile Banking App services" means those services set out in clause 2.3 of this license.

“Digital Secure Key” means the feature that is available through HSBC Armenia Mobile App which allows an Account Holder to generate a Secure Key Code to access Online Banking and Mobile Banking Services. Security Device and Digital Secure Key are mutually exclusive.

 “Security Code”/ “OTP” means a one-time security code generated by the Digital Secure Key. 6-digit number which uniquely identifies the user to Mobile banking app allowing to log on. The identification number is changed frequently every time the user wants to log on or to make transactions.

“Password” means a password created by the customer during the registration for online banking which is required to set up the mobile banking app.

“Mobile PIN” means the 6 digit PIN code you are creating to log on to application or generate Security Code through Digital Secure Key, instead of Biometric Data.

“Biometric data” means Your biometric data by which You unlock the device and use respective programs/systems. Biometric data can be used to log on to Mobile Banking and generate Security Code through Digital Secure Key.

"Credit Card Payments" means a payment you make to credit card beneficiaries preliminary defined via Online Banking service. 

"Existing Payees" are the accounts, which have been added as payees using Online Banking service.

"HSBC Group" means (1) HSBC Holdings plc and any entity which from time to time is a subsidiary of HSBC Holdings plc including HSBC Bank Armenia cjsc and its subsidiaries and/or associate companies; (2) any entity over which from time to time any of the entities defined in paragraph (1) of this definition either directly or indirectly exercises management control, even though it may own less than fifty percent (50%) of the shares; and (3) any entity otherwise notified by us from time to time. 

“Online Banking” service means the HSBC Bank Armenia cjsc Online Banking service. The full Online Banking

 Service is available by logging on at www.hsbc.am. 

"Transfers" means any transfer you make to another HSBC Bank Armenia account or account in any other Bank in Armenia (including a joint account).

"you", "your" and "yours" mean the person who has downloaded the Mobile Banking App and any other person who uses that App.

"we", "us" and "our" mean HSBC Bank Armenia cjsc, and any agents we appoint to provide all or part of the Mobile Banking App.

2.1. You must be registered for Online Banking to be able to use the Mobile Banking App. The Mobile Banking App can be used on a mobile device running an operating system supported by us, from which you can access some of our Online Banking service. However, not all of our full Online Banking service can be accessed using the App (please see clause 2.3 of these Terms and Conditions below for details of which parts of the Online Banking service are available).

Customer needs to activate the Digital Secure Key or Security Device in order to have access to digital banking service.

If Customer is a user of the Mobile Banking App, he/she must activate the Digital Secure Key through the Mobile Banking App. Once he/she has activated Digital Secure Key on Mobile Banking App, the Security Device will not be available for use anymore.

If customer is a user of the Mobile Banking App, and does not activate the Digital Secure Key, he/she will not be able to use Mobile Banking App until Digital Secure Key activation. However, the access to Online Banking service will still be available.

2.2. To log onto the Mobile Banking App You will need

• to enter your Online Banking User ID, Password and other security information that we request; or
• to use Your respective Biometric data

We may notify you from time to time about changes in the required security information.

Your current session of the Mobile Banking App will automatically be terminated after 10 minutes of inactivity.

2.3. Services available within the App

The list of transactions and information available via the Mobile Banking App may be changed from time to time with a one month prior notice to the Customer via the Bank's web-page or through any branch.

The Service offered to the Customer shall be governed by these Terms, the Bank’s “General Terms & Conditions for the Operation of Customer Bank Accounts, Bank Deposits, Electronic Banking and Other Banking services /for  individuals, including sole entrepreneurs” (General Terms), the Bank’s “Card Products Terms and Conditions” and other applicable terms and conditions of the Bank.

Note: In the payment orders the information on transactions processed via Online Banking/Mobile Banking, including transaction purpose and narrative, beneficiary details is inputted and recorded in English, Armenian or Russian using English alphabetic characters.

You must not use the Mobile Banking App for any other purpose.

2.4. How to make transfers and payments using the App

By using Biometric data or Mobile PIN and username to log on the App you can make Transfers only to Your accounts with HSBC Bank Armenia as well as make Credit Card Payments and local transfers to Existing Payees, excluding overseas transfers.

2.5 Things not allowed to do

• to copy or reproduce all or any part of the Mobile Banking App
• to alter, modify or adapt all or any part of the Mobile Banking App
• to remove or tamper with any copyright notice attached to or contained within the Mobile Banking App. All ownership in the Mobile Banking App remains with us
• to carry out reverse engineering of the Mobile Banking App

3.1. While we make reasonable efforts to provide the Mobile Banking App services, we will not be liable for any failure to provide those services, in part or in full, due to abnormal and unforeseen circumstances beyond our control, the consequences of which would have been unavoidable despite all efforts to the contrary. This includes any phone network failures or, in the case of mobile networks, where you are not in an area of mobile coverage.

3.2. The Mobile Banking App is provided "as is" with no representation, guarantee or agreement of any kind as to its functionality. We cannot guarantee that no viruses or other contaminating or destructive properties will be transmitted or that no damage will occur to your mobile device. We are not responsible for any loss you may incur as a result of this.

3.3. We are responsible for the Mobile Banking App and its content. Apple Inc., Google Inc., Microsoft Corporation or Research in Motion Limited do not have any responsibilities or obligations to you in relation to the Mobile Banking App and will not provide any maintenance and support services for the Mobile Banking App.

3.4. The Mobile Banking App may only be installed and used by customers of HSBC Bank Armenia cjsc.

Use of location data

3.5. If you use these services, you consent to us, our partners and licensees, and Google accessing, monitoring, transmitting, collecting, maintaining, disclosing, processing and using your location data to enable us and Google to provide the relevant functionality in accordance with the terms and conditions and privacy policy of this App and those of Google.

3.6. You will be asked to consent to the use of location services when you download the App.

3.7. You may withdraw this consent at any time by turning off the location services settings on your mobile device.

3.8. Access to Google Maps /Google Earth APIs through the App is subject to separate Google terms and conditions available at:

• Maps Terms
  
• Legal Notices
  
• AUP
  

Your security obligations

4.1. You must take all reasonable precautions to keep safe and prevent fraudulent use of your mobile device and security information.

These precautions include:

• never writing down or otherwise recording your security details in a way that can be understood by someone else
• not choosing security details that may be easy to guess
• taking care to ensure that no one hears or sees your security details when you use it
• keeping your security details unique to Online Banking and the Mobile Banking App
• not disclosing your security details to anyone, including the police and us
• changing your security details immediately and telling us as soon as possible in accordance with clause 4.3 if you know, or even suspect, that someone else knows your security details, or if we ask you to
• keeping your security details and mobile device safe
• complying with all reasonable instructions we issue regarding keeping your security details safe
• once you have logged onto the Mobile Banking App do not leave your mobile device unattended or let anyone else use your mobile device
• logging out of the Mobile Banking App once you have finished using the Mobile Banking App services, and in particular not leaving the Mobile Banking App running in the background whilst logged in (e.g. whilst multi-tasking, or running other apps)
• follow all security measures provided to you by the manufacturer of your mobile device operating system that apply to your use of the Mobile Banking App or your mobile device (although you should never disclose your security details to them or information about your accounts with us)
• undertake reasonable and adequate precautions to scan for computer viruses or other destructive programs

4.2. You must not use the Mobile Banking App on any device or operating system that has been modified outside the mobile device or operating system vendor supported or warranted configurations. This includes devices that have been "jail-broken" or "rooted". A jail broken or rooted device means one that has been freed from the limitations imposed on it by your mobile service provider and the phone manufacturer without their approval.

4.3 After initial registration we will never contact you (or ask anyone to do so on our behalf) with a request to disclose your security details in full. If you receive any such request from anyone (even if they are using our name and logo and appear to be genuine) then it is likely to be fraudulent and you must not supply your security details to them in any circumstances. Additionally, you should report any such requests to us immediately.

4.4. You will be responsible for all instructions given by you or anyone acting with your authority between when you log onto the Mobile Banking App until you log off the Mobile Banking App.

4.5. You are responsible for making sure information shown or stored on your mobile phone is kept secure.

4.6. You must advise us of any change to your mobile phone number without delay.

What to do if there is a breach of security

4.7. If you know or suspect that someone else knows your security details, or has used or tried to use them, or if your mobile device is lost or stolen you must tell us without delay by calling us on +374 (60) 655 000. We may ask you to co-operate with us and the police into the actual or suspected misuse of your security details, the Mobile Banking App or your Account(s).

Unauthorised transactions

4.8. Please refer to the Product Terms for details about unauthorised transactions. You will be responsible for all losses arising from unauthorised transactions on your Account as a result of;

• you acting fraudulently, or
• you intentionally or with gross negligence failing to use the Mobile Banking App in accordance with the App Terms (including keeping safe your Mobile Banking security details), or
• you intentionally or with gross negligence fail to notify us in accordance with clause 4.7 if you know or suspect someone else knows your Mobile Banking security details or has used or tried to use your security details

We are not responsible if we do not comply with any of the Terms:

• due to abnormal and unforeseeable circumstances beyond our control, the consequences of which would have been unavoidable despite all efforts to the contrary; or
• where our failure to comply is due to our obligations under national law

We can, at any time, suspend your use of the Mobile Banking App. We will do this if we think it is reasonably necessary because:

• we have concerns about the security of the Mobile Banking App or Online Banking; or
• we suspect that your Mobile Banking App or Online Banking has been used fraudulently or in an unauthorised way; or
• there are regulatory legal obligations we have to meet

If we do suspend your use of the Mobile Banking App we will also suspend any other use by you of Online Banking.

We will usually give you advance notice of any suspension and tell you why. However, we will not do so if this would compromise our reasonable security measures or it is unlawful to do this. Occasionally we may not be able to contact you to give you advance notice.

If you have entered incorrect log on details on Online Banking or Mobile Banking on several occasions we will suspend your access to the Mobile Banking App and Online Banking. If this happens, you can reset your log on details within Online Banking by providing valid identification details and answer respective security questions. Otherwise, you will need to contact our Online Banking support center at +374 (60) 655 000 or approach any of our branches.

7.1. You can end this licence at any time by contacting us by telephone or in branch. We will levy no charge for your cancellation of this licence. In this case, you should also delete the Mobile Banking App from your mobile device.

7.2. We can end this licence with you immediately in the following situations;

If you have not used Mobile Banking app or Online Banking system for more than 24 months. To use it again you will need to re-activate your Online Banking username; or

If you have directly or persistently broken any of the App Terms or the Product Terms including where

• you are, or we reasonably suspect you may be, using or obtaining, or allowing someone else to use or obtain, an account, service or money illegally; or
• your account is, or we reasonably suspect your account is, being used for an illegal purpose; or
• you are, or we reasonably suspect you may be, acting fraudulently; or
• you act in an unacceptable way, for example you act in a threatening or violent manner towards staff; or
• you were not entitled to download the App; or
• we have demanded that you repay an overdrawn balance on your account to us and you fail to do so; or
• we have reasonable grounds to suspect that your security details have not been kept safe; or
• we have reasonable grounds for believing you have committed or are about to commit a crime in connection with your account; or
• you have not satisfied any anti-money laundering requirements
• there has been or we suspect there has been fraud involving any of your accounts or any transactions on any of your HSBC accounts; or
• if there has been or we suspect there has been unusual activity on your account; or
• we have reasonable grounds to suspect unauthorised or fraudulent use of your security details; or
• if the Mobile Banking App is withdrawn by the manufacturer of your device operating system or, any intermediary or
• if we stop supporting the Mobile Banking App on your device or the operating system it runs; or
• if you stop holding any account, product or service in respect of which the Mobile Banking App may be used; or
• if we reasonably consider that by continuing the contract

We may break a law, regulation, code, court order or other duty; or

We, or another HSBC Group company, may be exposed to action or censure from any government, regulator or law enforcement agency

7.3. We will notify you personally immediately after we have terminated the licence in the manner agreed between us and you.

7.4. We may end this licence for any other reason by giving you prior notice in the manner agreed between us and you. This may happen if, for example, we replace the Mobile Banking App.

7.5. Upon termination of this licence for any reason;

• you must remove the Mobile Banking App from your mobile device and
• destroy all copies of the Mobile Banking App including all components of it in your possession; and
• all rights you have in respect of the Mobile Banking App will immediately end

7.6. You must delete the Mobile Banking App from your mobile device if you change your mobile device or dispose of it.

8.1. We may change the App Terms (including, but not limited to, introducing new charges and changing the types of transactions you can make using the Mobile Banking App) for any of the reasons set out in the Product Terms. We may also change the App Terms for any other valid reason. We will tell you about the changes by prior notification in the manner agreed by us and you.

8.2. If we provide you with notice that we are going to make a change to Terms, you can end this licence before that change takes effect without additional charge. If you do not tell us that you want to end this licence, then we will assume that you have accepted the change and it will take effect automatically.

9.1. If any part of the App Terms becomes invalid, illegal or unenforceable, this will not affect the validity of the remaining App Terms.

9.2. If we allow you some extra time to meet your obligations in these Terms or do not use some of our rights, this does not mean that we will do so again.

9.3. We can transfer all or some of our rights under these Terms to someone else. You cannot transfer any of your rights and obligations under these Terms to anyone else.

The laws of the Republic of Armenia apply to these App Terms. Any claims relating to the App Terms shall be subject to the jurisdiction of the Courts of the Republic of Armenia.

The App Terms are in English and Armenian. In case of discrepancies between English and Armenian versions of the App Terms, the Armenian version shall prevail.

Copyright in the pages, screens, information, and all material in their arrangement, included in the App is owned by or licensed to us or the HSBC Group unless otherwise noted.