Frequently Asked Questions About Digital Secure Key

The Digital Secure key replaces the Physical security device and is part of HSBC Armenia Mobile Bank application. If you use Online banking, our Digital Secure Key gives you added protection against the threat of fraud. With Digital Secure key you can generate a temporary code from your device, so you can access your full range of Online banking services.

No. Security Device and HSBC Armenia mobile application are mutually exclusive. You can use HSBC Armenia mobile application only if you have active Digital Secure Key.

Mobile application will no longer be available, if:

• after updating the application, you did not activate/switch to Digital Secure Key
• after activation of Digital Secure Key, you prefer to switch back to Physical Secure Key

You don't need a physical security device to switch to a digital security device.

You can activate your Digital Secure Key following the Digital Secure Key Set up guide

No, once you activate your Digital Secure Key, your Security Device will immediately stop working.

You can dispose of your Security Device responsibly or return it to any HSBC Armenia branch.

You don’t need your Security Device to switch to Digital Secure Key. 

If you’ve used the HSBC Armenia mobile app before, launch the app and log on using your 6-digit PIN or biometrics. You’ll be prompted to switch to Digital Secure Key. Select ‘Confirm and continue’ to complete the Digital Secure Key activation process.

Download the latest version of the HSBC Armenia mobile application to your new device and follow Digital Secure Key activation and how to use guides.

You can use your Digital security device on up to three mobile devices by following the steps of activation Digital Security key for new mobile device.

After activation of Digital Secure key to switch back to Physical Secure device, you can visit any of our branches or call at +37460655000 if you are registered Telephone Banking. 

If you can’t remember your username, please visit branch for further assistance.

On the HSBC Armenia app log on screen select the Forgotten your PIN option and follow the on-screen instructions.

This can occur if the time setting on your device has been manually adjusted. The system will calculate the Security Code based on the network automatic time zone. Please ensure your time zone settings are on auto.

If your mobile device is lost or stolen, for your security, you should remove it from your profile as soon as possible.

If you have the HSBC Armenia app on another device:

• log on to the app
• go to ‘Profile’ and select ‘Manage Devices’
• find the lost device in the list and select ‘Delete’

If you don’t have the app on any other devices, please call us at +37460655000 or visit branch and we will remove your device from your profile.

Firstly, you should activate your Digital Secure key by following Digital Secure Key activation guide.

You can use you Digital Secure key by following how to use Digital Secure Key guide.

Firstly, you should activate your Digital Secure key by following Digital Secure Key activation guide.

You can use you Digital Secure key by following how to use Digital Secure Key guide.